1.888.378.6888

 

Frequently Asked Questions

CUSTOMER SUPPORT

You might have a question about our batteries. We have excellent customer support, so give us a call. Our toll-free number is 1-888-378-6888 or you may call us at 1-435-755-0700.  Our business hours are Monday – Friday 9AM to 5PM Mountain Time. We are available to answer your questions and are happy to help. You may also use our Live Chat feature during our regular business hours. Live Chat can be accessed by clicking on the Live Chat window on our website.

 

Contact us by Email at: support@batteryheads.com

 

WHAT ARE YOUR BUSINESS HOURS?

Monday – Friday 9AM to 5PM Mountain Time (we are closed on national holidays).

 

HOW MUCH IS YOUR STANDARD SHIPPING?

Batteryheads is currently offering Free Ground Shipping for all laptop batteries, camera and camcorder batteries, as well as camera/camcorder battery chargers shipped to addresses within the Continental United States (does not include Hawaii, Alaska, US Territories, APO, FPO, etc).

 

Simply choose "Free Ground Shipping" at checkout and your order will be shipped for free and should arrive in 3 to 7 days. This offer does not apply to orders that include batteries or accessories other than those designed specifically for use in laptops, cameras and camcorders. If your order includes any product other than batteries or chargers for laptops, cameras or camcorders, your entire cart will be subject to standard ground and expedited shipping fees.

 

Please see our Shipping Policy for further information.

 

HOW IS MY ORDER SHIPPED TO ME?

Free Shipping and Best Way orders typically ship via the US Postal Service. We also offer shipping via FedEx. If you choose to have your order expedited, shipping options are available based on each carrier's freight cost. Priority Mail and FedEx rates can be found by clicking on the “Estimate Shipping and Taxes” link found on our website and can be selected during the checkout process.
Freight charges vary depending on the package weight and the shipping method you've selected. Please double check your shipping address before completing your order. We ship orders to the address provided in checkout. Orders that are returned and marked as "undeliverable" or "refused" will have return shipping fees deducted from refunds.

 

If you have questions or need help calculating expedited shipping rates simply call us during our business hours and one of our customer service representatives will be happy to help you calculate your shipping charges. We work to make sure your package is shipped in the most cost-effective manner. If you have a larger order, please contact us to discuss shipping options.

 

WHEN WILL MY ORDER SHIP?

Most of the items we carry are in stock and will ship on the same day the order is placed (if the order is placed before 1:30PM Mountain Time) or on the next business day (if the order is placed after 1:30PM Mountain Time). Orders placed on Saturday and Sunday will be shipped on the next business day (usually Monday unless there is a national holiday).

 

When you place your order on Batteryheads.com, we will email you an order confirmation. When your order is shipped, Batteryheads will send you a shipping confirmation email with your tracking link. (If your email address is a Yahoo or Hotmail address and you don’t see these emails from Batteryheads.com, please check your spam folder.)

 

WHEN WILL I RECEIVE MY ORDER?

Depending on your location and the shipping method you specify, Free Shipping, Best Way, and USPS deliveries may take 3 - 10 business days from the date of shipment. USPS delivery estimates for Priority Mail are estimates and do not have guaranteed delivery dates. FedEx shipments are guaranteed to arrive according to the service you specify. FedEx Ground/FedEx Home Delivery do not have guaranteed delivery times as both options are shipped via ground transportation.

 

WHY HASN’T MY ORDER ARRIVED YET?

Check the tracking link contained in your shipping confirmation email to see where the package is in the US Postal system. We can help you check the status of the package if you contact us.

 

IS MY ITEM IN STOCK?

If your item is currently out of stock, “OUT OF STOCK” will appear in red under the item. Otherwise, your item is in stock and we are delighted to sell it to you. If your item is out of stock and you would like to know when the item will be restocked, please call us during business hours and we will give you an estimated arrival date.

 

WILL THIS BATTERY FIT MY DEVICE?

If we list the battery as being compatible with your camera, camcorder, laptop, etc. then it will work with your device. How to find out? Select a product—for example the Canon EOS Rebel T3i Digital Camera Battery. On the bottom left side of the screen there is a box that says “COMPATIBLE MODELS”. If you click on that box it will show you all of the cameras that the battery will work with.
If you still are not quite certain that the product is right for you after reading through the description on the listing, please call us or use our Live Chat feature and ask us if it is compatible.

 

WHAT IF MY BATTERY DOESN”T WORK? WHAT IF IT IS NOT CHARGING? WHAT IF IT DOESN’T FIT?

Call us at 1-888-378-6888. We will walk you through possible problems and solutions. If we are unable to resolve the issue over the phone, we will set up either an exchange or return for your product. All Batteryheads.com orders come with a 30-day satisfaction guarantee. TechFuel® batteries and accessories also have a one-year warranty against defects in materials and workmanship, unless noted in the product description.

 

BATTERY TROUBLESHOOTING

If your camera, camcorder, laptop or other electronic device is not recognizing your new battery or if your battery is not charging correctly, please try the following steps:

 

Begin by reviewing the Battery Chemistry and Maintenance page. Inspect the contacts on the battery, and electronic device. Be sure the contacts are clean and free of debris or packing materials. Blowing on the contacts or cleaning the contacts with a cotton swab is often effective. Insert the battery in the unit or charger and fully charge and discharge three times. It is normal for the battery to only hold a partial charge the first few times through the charge/discharge cycle. This process will often allow the battery to synchronize with your camera, camcorder, laptop or other electronic device. If your battery does not respond to the steps outlined above, you may have received a defective battery. Please call us at 1-888-378-6888 or email us at RMA@batteryheads.com to receive a Return Merchandise Authorization (RMA). Battery exchanges must have an RMA number to be processed. Completing all of the above steps will help avoid delays in using your battery and minimize unnecessary shipping charges.

 

CAN I USE A PURCHASE ORDER?

Batteryheads.com welcomes purchases from schools, school districts, municipalities, government agencies, and businesses of all sizes. Our experienced staff will ensure that your order is processed as efficiently and accurately as possible.

 

WHAT IS TECHFUEL®?

TechFuel® is a registered trademark of GSV Holdings, Inc. - parent company of Batteryheads.com.  TechFuel® products are manufactured exclusively for Batteryheads.com.

 

TechFuel® replacement batteries and TechFuel® electronic accessories meet or exceed original equipment manufacturer (OEM) specifications. Our long-term relationship with our manufactures allows us to sell reliable, quality products at significant savings to our customers. You will find our prices to be very competitive with savings often exceeding 50% off of average retail price.

 

ABOUT BATTERYHEADS

Batteryheads offers a wide range of TechFuel®  replacement batteries and TechFuel®  electronic accessories which meet or exceed original equipment manufacturer specifications. Our long-term relationship with our manufactures allows us to sell reliable, quality products at significant savings to our customers. You will find our prices to be very competitive with savings often exceeding 50% off of average retail price.

 

We are confident that your shopping experience with Batteryheads will surpass your expectations. We are happy to take your order online or over the phone.

 

Batteryheads.com is a subsidiary of GSV Holdings, Inc.