1.888.378.6888

 

Privacy & Security Policy

Information Collection and Use

Batteryheads.com is the sole owner of the information collected on this site. We will not sell or rent this information to others in ways different from what is disclosed in this statement. Batteryheads.com collects information from our users at several different points on our website.

 

Creating a User Account

When creating a User Account, customers are required to provide contact information (name, address, email address, etc.). Email addresses are used as a unique identifier so that customers can access their account. We use contact information from the account form to send order status updates via email or to contact customers if a problem develops with an order.

 

Placing an order with Batteryheads.com

When completing an order, customers are asked to provide contact information (name and shipping address), and financial information (billing address, credit card number, and expiration date). This information is used for billing purposes and to ship orders. We use contact information to contact customers if there are troubles processing an order, questions regarding an order, or to notify customers of the status of their order.

 

During the checkout process customers are given the option to join our mailing list. We may use customer's email addresses to send notices regarding upcoming sales or promotions. Customers that do not wish to receive these types of communications from us can Opt-out of the email list. Please see the Choice/Opt-out section below.

 

Email Links

An email link is used on our Contact Us page to allow customers to contact us with questions or comments. Customer questions and comments are reviewed daily and responded to as quickly as possible. Customer comments are used to improve our site and processes.

 

Log Files

IP addresses are used to analyze trends, administer the site, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information. This information is for our internal use and is not shared with others.

 

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Third-Party Relationships

When purchases are made on our website, credit card information, customer name, and billing address are securely submitted to our credit card processor for verification and authorization. We also provide the customer's name and shipping information to third-party shippers (FedEx and USPS) who use this information to deliver purchases.

 

Under no circumstances will we sell, share, rent, or otherwise share your personal information with third parties.

 

Choice/Opt-out

Customers are given the opportunity to opt-out of receiving marketing information from us. When creating a User Account, customers are given an opt-out option allowing them to choose not to receive marketing material. Customers that choose to opt-out of receiving marketing materials will still receive Order Confirmation and Order Shipment email notifications.

 

Customers that no longer wish to receive newsletters or promotional materials may opt-out of these communications contacting us at support@batteryheads.com

 

Correction/Updating Personal Information

Customers that need to correct or update personal information (such as your email address), or no longer desire our service can let us know by emailing our customer support department at support@batteryheads.com

 

Security

Access to all user information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We do not store credit card information in our databases. Future transactions will require customers to re-enter credit card information.

 

All servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is monitored and protected from outside access. Internet access is restricted and protected by firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment.

 

All employees are regularly trained on security and privacy practices.

 

Legal Disclaimer

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or to comply with a legal process served on our Web site.

 

To Contact Us

Customers that have any questions about this privacy statement, the practices of this site, or their dealings with our Web site, can contact us at:

 

Batteryheads.com
918 West 700 North #111
Logan, UT 84321

 

support@batteryheads.com

 

1-888-378-6888