At Batteryheads.com, our goal is your complete satisfaction with every product purchased. All of our products come with a 30-day Money Back Guarantee. If you're not satisfied with any item you have ordered, please return the item to us for an exchange or refund. Please note that special order items, including biomedical batteries may incure a restocking fee of 15%.
Free Shipping on Exchanges
If you need to exchange your purchase for another item in our inventory, we will gladly pay to ship the replacement item. Simply call one of our Customer Service Agents at 1-888-378-6888, let them know the replacement item that you need. We will pay to ship the replacement item to the address provided in your original order once your return has been received in our warehouse. It's that easy!
Returns are Easy!
We know that sometimes returns are necessary. We want to make the process as easy as possible. The five steps below will make your return easy.
- Contact us by email at firstname.lastname@example.org or call us toll-free at 1-888-378-6888 Monday ‐ Friday 9AM to 5PM Mountain Time.
- Have your Invoice Number handy when you call. It is located on your invoice below the Order Date.
- Write your Invoice Number below the shipping address. Please include a short description of why the item is being returned.
- Securely package your return. Be sure to include item(s), accessories, instructions, and the original packaging. Returns must be received in re-saleable condition. By including all items received with the original shipment re-stocking fees will be waived. Returns that are missing product, accessories, instructions or damaged/missing packaging will be assessed a 15% re-stocking fee.
- Shipping costs for returned items are the responsibility of the customer. Send your return shipment using a shipper that provides Delivery Tracking or Confirmation (FedEx, UPS, USPS, etc.) to:
918 West 700 North #111
Logan, UT 84321
By following the steps above, your return shipment will be processed quickly and accurately. Your refund will be posted to the payment method used in the original transaction. Please contact us if you have any questions or need assistance. Our toll-free number is 1-888-378-6888 and our business hours are Monday ‐ Friday 9AM to 5PM Mountain Time.